Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy explains how refunds and cancellations work for the paid product purchased on Gigsouk (https://gigsouk.com). By purchasing, you agree to the terms described here as well as our Terms of Service.

Gigsouk provides digital services only — job and project listings, a talent directory, and advertising placements. No physical goods are shipped, so traditional physical returns don’t apply; any adjustment takes the form of a refund, credit, or early removal of a placement.

2. What You Can Buy From Gigsouk

Browsing and applying is always free for job seekers, and AI/freelance project listings are free during launch. The paid products are:

• Job Posting Plans — Starter ($19 for 1 job post), Growth ($49 for 3 job posts), and Scale ($99 for 10 job posts). Each post is live for a fixed 30-day term. These are one-time, fixed-term purchases, not auto-renewing subscriptions.
• Featured Placement — a flat $599 for a fixed 30-day term. This is a one-time, fixed-term purchase, not an auto-renewing subscription.

3. Cancelling a Job Post or Featured Placement

Because job posting plans and the Featured Placement are sold as fixed-term purchases rather than recurring subscriptions, there is no ongoing billing to cancel — a listing simply ends after its 30-day term and is not renewed automatically. If you want a live job post or placement taken down before its term ends, contact support@gigsouk.com and we’ll remove it; this does not entitle you to a refund for the remaining days or unused posts in a bundle, per the non-refundable terms below.

4. Refund Eligibility

Refund requests are reviewed case by case. You may be eligible for a full or partial refund if:

• A technical issue or service failure caused by Gigsouk prevented your placement from going live, and our team couldn’t resolve it;
• You were billed in error — a duplicate charge or an incorrect amount; or
• A charge was fraudulent or unauthorized and reported to us promptly.

5. Non-Refundable Once Activated

6. How to Request a Refund or Cancellation

Email support@gigsouk.com or use our Contact page. Please include: (1) the email address on your account, (2) your order or transaction reference, (3) the product purchased, and (4) a clear explanation of the reason for your request.

7. Processing Time & Payment Method

Once we receive your request, our team reviews it and responds directly. If approved, the refund is initiated promptly — depending on your bank or card issuer, it typically takes 5 to 10 business days to appear on your statement. All approved refunds are credited back to the original payment method used at checkout; for security reasons, we cannot issue refunds to a different card, account, or third party.

8. Failed or Duplicate Payments

If a billing glitch causes your payment method to be charged more than once for the same order, we will void or refund the duplicate charge upon verification — you don’t need to justify eligibility for this specific case, just let us know.